Thank you for shopping with Carat Rio!
We’re committed to delivering your jewelry with care, speed, and transparency. Please read our shipping policy below for full details.
All orders are processed within 1–3 business days after order confirmation. During holidays or peak times, processing may take slightly longer. You’ll receive a shipping confirmation email with tracking details once your order is dispatched.
We offer free standard shipping on all orders over $200 USD (or the equivalent in your local currency).
For orders under $200, a flat standard shipping fee of $30 USD will be applied at checkout.
International: 7–14 business days
In some cases, delivery times may be extended due to unforeseen circumstances such as weather conditions, customs delays, high order volumes, or courier service disruptions. We appreciate your patience and understanding during such situations.
Please note that delivery times may vary depending on location, customs processing, or courier delays.
Once shipped, you’ll receive an email or SMS with a tracking number so you can monitor your delivery in real time.
While we offer free shipping for orders above $200, any customs duties, VAT, or import taxes imposed by your country are the responsibility of the customer.
Please ensure your shipping address is correct at checkout. Carat Rio is not liable for lost or delayed shipments due to incorrect address details.
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at info@caratrio.com. We'll work with the courier to resolve the issue.
For any other questions or concerns about shipping, feel free to contact us at info@caratrio.com. We’re here to help!
Let me know if you'd like this adapted for a web page layout or with a local currency option for international users.